Three Things Employers Want
As a Training and Career Consultant, clients often ask me what employers really want. Many people think there is a secret skill that employers only whisper about behind closed doors. There is not. Employers really want three simple things.
Technical skills are knowledge and skills specific to that role. They may be learned in a classroom setting or developed over time. All jobs have a set of technical skills that are specific to that role. If you do not have these skills or cannot develop them quickly, you will not be successful in the job. Employers will look for these specific technical skills. Many employers will not risk hiring someone who does not have these technical skills.
Cultural fit is the alignment between the way you work and the way the organization works. If these factors are out of sync, conflict can arise and no one finds satisfaction. For instance, some organizations move quickly and some move slower. Other organizations offer flexible start times and some organizations have strict start times. These differences are cultural. Your cultural fit will determine how comfortable you are with the workplace.
Organizations exist to provide a service to their customers. Employers want employees who realize that their job is to support a customer or someone who supports a customer. Employers want employees who understand that their role exists to support the customer.
These are the top three things that employers are looking for. They want to do that a person can do the given job (technical skills), is able to operate in the environment (cultural fit), and understands the main goal of the business (customer focused). If you can communicate these three things within your resume and cover letter, you are more likely to get a call back.
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